FAQ’s

Here we will solve all your doubts

What is sora?

sora® is the employment platform that helps companies ensure full compliance in employee employment records.
The way it makes this possible is through the use of its own advanced electronic signature, as well as the management and automation of employee documents in the cloud.

On legality and security

Is Sora's electronic signature legally valid?

Absolutely. In Mexico, the validity and legality of the electronic signature in labor matters are supported by various laws and regulations such as the Federal Labor Law (LFT) which explicitly recognizes the validity of the electronic signature in labor documents and in related judicial procedures. Specifically, article 776 of the LFT admits the electronic signature as a means of proof and for the discharge and assessment of these in judicial processes. In addition, article 836-B of the LFT defines the terms Electronic Signature and Advanced Electronic Signature, indicating their legal recognition in the labor field.

Likewise, according to the Jurisprudence Thesis published by the Supreme Court of Justice with digital registry 2023914, a document signed with an advanced electronic signature is completely admissible as evidence in trials.

How does Sora ensure the integrity of stored digital documents?

Sora ensures the integrity of electronic documents and the electronic signatures therein through cryptography and hash encryption. Cryptography is a practice that consists of protecting information through the use of coded algorithms, hashes and signatures; while the hash is a fixed-length alphanumeric sequence (letters and numbers) that identifies or represents a set of specific data (for example, a document, a photo, a video, etc.). This ensures that any signed document cannot be modified or altered once it has been signed without it being visible or exposed.

What is the difference between a handwritten signature and an electronic signature?

A handwritten signature is a traditional handwritten signature made by hand on paper, while an electronic signature is a digital representation of the signature, used in documents and online transactions, offering a fast and secure method of authentication in the digital realm.

About the platform

How can I start using sora?

You just need to schedule a demo with our sales team to assess your company’s needs and so you can learn more about our platform and its benefits. Click on the following button to leave us your details.

Schedule a DEMO

Can I try Sora before purchasing the platform?

You just need to schedule a demo with our sales team to assess your company’s needs and so you can learn more about our platform and its benefits. Click on the following button to leave us your details.

Schedule a DEMO

Can I assign different access levels to administrators in my organization?

Yes, Sora allows the creation of different permission levels for administrators so that companies can better manage their files.

What type of documents can I manage with sora?

Everything related to your employment record: from employment contracts, payroll receipts, policies, regulations, confidentiality agreements, medical certificates, resignation letters, vacation records and more.

Do I have limited space in my employment record?

No, you can upload as many documents as you need.

How can I register an employee?

You can do it quickly and easily from the “Employment record” section.

– Click on the “Add employee” button.
– Add the necessary information about the employee such as the work center to which they belong (if applicable), payroll number, CURP, RFC, full name, email, cell phone number and type of registration.
– Click on “Add employee” and that’s it.

In addition, in this same section you can also add employees in bulk, the only thing you need to do is click on the “Mass update” tab and drag the excel document where the employee data is located.

What happens when a user forgets their password or cannot access their account?
You can reset your password on the https://app.sora.mx/login/ page or application by clicking on “Forgot your password?”.
What is the cost of sora?

Our model is based on a cost per employee ranging from $40 to $110 MXN per month. To obtain a proposal tailored to your company, we invite you to schedule a demo with our sales team.

Schedule a DEMO

How long does an implementation take?

The estimated time is between three and eight weeks, depending on the client and their team.

Can I sign with Sora from my cell phone?

Yes, all you need to do is go to the Play Store from your Android and download the Sora app.
Once downloaded, log in with your account and password and your pending documents to be signed will immediately appear.
To sign them, click on the document, then press the “sign” button, enter your PIN and finally select “sign.”

Can I upload existing documents to the sora platform?

Yes, importing PDF documents is allowed to facilitate the transition to digital management. All you need to do is log in to your account and then select the “add document” option.

How long does Sora keep customer data?

By law, all documents remain on our platform for 5 years.

How many maximum users can I have on the platform?

The number of employees is unlimited.

Integration to softwares

Can I integrate Sora with other systems or platforms I already use?

That’s right, Sora can be integrated with your HR, Payroll or ERP software through our API.

Who are Sora's clients?

Currently companies such as Grupo Sanborns, Sigma, Grupo Forem, Sears, Ragasa, alpek, Denso, Sensa, xignux, Claro, Philips, CIMMYT, Techint, Qualtia, alfa, Lamosa, Beliveo and many more.

How is integration done?

It is an extremely easy process in which the client needs:

1. A company registered in sora
2. An access token granted by sora

The process to do so is divided into two steps:
1. Carry out the integration with the test environment (dev)
2. Once the proper functioning of the platform has been confirmed, the company is granted its production token